Results-oriented banking and finance professional with over 2 years of experience in financial analysis, client relations, and banking software. Proven track record of working with corporate customers and entrepreneurs to deliver tailored financial solutions that drive business growth. Adept at leveraging innovation to enhance customer satisfaction and align with organizational goals. Seeking to contribute to the bank's mission of fostering innovation, growth, and exceptional customer experiences.
Voice interaction, Customer Care.
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Summary
- Managed and developed relationships with a portfolio of corporate clients, delivering tailored financial products and services that met their unique needs. - Conducted in-depth financial analysis to assess client creditworthiness, investment opportunities, and risk factors. - Collaborated with internal teams to implement banking software solutions, enhancing operational efficiency and improving client service delivery. Played a key role in achieving the successful migration of Seabaas. Maintained strict adherence to regulatory standards, ensuring compliance with specific regulations Quality assurance. - Attend to customer request, complaint and equiry.
*Customer Care and Team lead**
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Summary
- Supported SME and entrepreneurial clients in accessing funding, offering expert guidance on loan applications, business planning, and cash flow management. Utilized several softwares like,POSTER, ORDA, to streamline transaction processes and maintain accurate financial records.
**Customer service executive**
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Summary
Conducted detailed financial forecasting and reporting to support strategic decision- making for high-value clients. Delivered training sessions to team members on emerging software and regulatory changes. - Enhanced client onboarding processes, reducing average setup time by 30%. - Collaborated with cross-functional teams to drive innovative customer engagement initiatives.
Bachelor of Science
Home Economics Education
Courses
Financial Management
Investment Analysis
management Operations
Awarded By
Citysubs
Received specific award for outstanding performance in client relations and innovation.
Financial Analysis and Reporting, Corporate and SME Client Relationship Management, Proficiency in Banking Software and Financial Tools e.g Seabaas, Postillion, Sterling Pro, ANNS, BVN tools etc., Strategic Planning and Decision-Making, Customer-Centric Problem Solving, Cross-Functional Collaboration, Excellent customer engagement skills.
Banking software: Seabaas, T24, Finacle, Postillion, Financial tools: Excel, CRM tools: Salesforce, HubSpot.
Summary
Respond to customer requests enquiry and complaints via chat. Ensure response time is quick. Ensure a complete follow up on customers interactions (i.e call customer if the need arises, escalate documents sent by customer for upgrade to processing hubs.)